Shipping Policy
Last updated: June 2026
1. Shipping Coverage
XIV currently ships to all major cities and pin codes across India. We do not offer international shipping at this time. To check if we deliver to your area, enter your pin code at checkout.
2. Shipping Charges
| Order Value | Shipping Charge |
|---|---|
| Above ₹2,000 | FREE |
| ₹1,001 – ₹2,000 | ₹50 |
| ₹501 – ₹1,000 | ₹75 |
| Below ₹500 | ₹100 |
3. Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next business day.
- You will receive a shipping confirmation email with a tracking number once your order is dispatched.
4. Delivery Timelines
| Location | Estimated Delivery |
|---|---|
| Metro cities (Delhi, Mumbai, Bengaluru, etc.) | 2–4 business days |
| Tier 2 & Tier 3 cities | 4–7 business days |
| Remote / rural areas | 7–10 business days |
Delivery timelines are estimates and may vary during peak seasons, festivals, or due to unforeseen circumstances such as weather or logistical delays.
5. Order Tracking
Once your order is shipped, you will receive an email with a tracking number. You can track your order by visiting My Orders on our website or by contacting our support team.
6. Failed Delivery
- If delivery fails due to an incorrect address or unavailability, our carrier will attempt re-delivery.
- After 2 failed attempts, the order will be returned to us. We will contact you to arrange re-delivery (additional shipping charges may apply).
7. Contact Us
For shipping-related queries, email us at support@xivstore.in.