Privacy Policy

Last updated: June 2026

1. Information We Collect

When you use XIV, we collect the following types of information:

  • Account information: name, email address, and password when you register.
  • Order information: billing address, shipping address, and items purchased.
  • Payment information: We do not store your card details. Payments are processed securely by Razorpay. We only retain the Razorpay order ID and payment ID for order tracking.
  • Usage data: pages visited, products viewed, browser type, and IP address.

2. How We Use Your Information

  • To process and fulfil your orders.
  • To send order confirmations, shipping updates, and delivery notifications via email.
  • To manage your account and provide customer support.
  • To improve our website, products, and services.
  • To prevent fraud and ensure the security of transactions.

3. Payment Security

All payments on XIV are processed through Razorpay, a PCI-DSS compliant payment gateway. We never see or store your full card number, CVV, or banking credentials. Your payment information is encrypted end-to-end by Razorpay's secure infrastructure.

4. Sharing of Information

We do not sell, trade, or rent your personal information. We share data only with:

  • Razorpay — for payment processing.
  • Shipping partners — to deliver your orders (name and address only).
  • Law enforcement — if required by applicable law or legal process.

5. Cookies

We use cookies to keep you logged in, remember your cart, and understand how visitors use our site. You may disable cookies in your browser settings, though this may affect site functionality.

6. Data Retention

We retain your account and order data for as long as your account is active or as needed to provide services. You may request deletion of your account and personal data by contacting us at support@xivstore.in.

7. Your Rights

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your personal data.
  • Opt out of marketing emails at any time using the unsubscribe link.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@xivstore.in or visit our Contact page.